Our general conditions of sale
Art. 1 - Application of conditions :
The online store of the kapla.com site has been established by the company SAVA SARL, which is the operator of this site, whose headquarters are situated at 41, Boulevard du Jardin Exotique - MC 98000 Monaco, and is registered in the Trade and Industry Registry of Monaco under the number 08 S 04943.
The site offers online purchasing of Kapla brand wooden construction sets. Any order regarding a product appearing in the online store of the kapla.com website implies prior consultation of these general conditions.
Consequently, the consumer is fully aware of the fact that its agreement on the content of these general conditions does not require the handwritten signing of this document, insofar as the customer wants to order online the products presented in the context of the website store.
The consumer has the option to save or print these conditions, given that both saving and editing of this document are within its sole responsibility. These conditions represent all obligations of the parties.
In this sense, the consumer is deemed to accept without reservation the full provisions of these general conditions. No general or specific condition appearing in the documents sent or given by the consumer will be incorporated herein, where these documents are inconsistent with these general conditions.
The company SAVA reserves the right to adapt or modify these general conditions at any time. Dans ce cas, les nouvelles conditions de vente seront applicables aux seules ventes réalisées postérieurement à la modification.In this case, the new terms and conditions will only apply to sales made after the modification.
Art. 2 - Prices and offers :
The prices of our products are indicated in euros all taxes included, but excluding shipping (see conditions of delivery).
Any order, regardless of its country of origin, shall be payable in euros.
Prices are subject to change at any time, but the products will be invoiced on the basis of rates in effect at the time the order is placed, subject to their availability on that date.
The products remain the sole property of the company SAVA until full collection of the price by the company SAVA.
The offers presented by the company SAVA are valid only within the limits of available stocks.
Art. 3 - Order, unavailability and validity of transaction :
Upon registration of the order, the buyer will receive a receipt embodying its acceptance and that will constitute, by mutual agreement, proof of the contract and of the goods covered by it, its amount, the address details provided by the buyer and its date.
The products are offered subject to availability.
SAVA cannot be held liable for breach of contract in the event of shortage or unavailability of the product.
In case of unavailability of any product, the Buyer will be informed of this when preparing his order, or within eight days after the order by e-mail.
In such event, the Buyer may send a message to firstname.lastname@example.org within two business days of receipt of this message to request the cancellation or change of the order.
Furthermore, we reserve the right to cancel any order from a customer, in the event of a dispute with the Buyer, or relating to the payment or acceptance of a previous order.
Art. 4 - Payment :
Payments are made in euros and by credit card, via the PAYLINE secure payment system. PoFor countries of the European Community, VAT is included. For other countries, any local taxes are not included. Shipping charges are calculated based on the customer's country.
Art. 5 - Right of withdrawal :
The Buyer shall have seven (7) working days from delivery to return, at its own expense and in its original packaging, the product(s) if this (these) does not meet with his expectations. SAVA undertakes to re-credit his credit card within 30 days.
When the buyer receives, for any reason, a damaged or defective product, it is requested to return this to SAVA Ltd within seven (7) working days. Dans le cas où la réclamation est recevable, il sera immédiatement procédé au remplacement ou au remboursement du produit. If the complaint is admissible, the product will be immediately replaced or refunded.
Art 6. - Delivery :
The products shall be delivered to the address specified by the customer on the order form and only in Europe. The consumer is required to check, upon delivery, the state of the packaging and the compliance of his order.
Any discrepancy must be referred to on the carrier's receipt, which must be sent with the products that do not correspond to the order to the company SAVA, within seven (7) days.
Any claim after this period will be refused and the company SAVA will be automatically relieved of all responsibility. Buyer cannot benefit from its right to complain. This is also the case when the Buyer does not issue any reservation in the delivery of his order.
If the package is too damaged, the buyer must refuse it.
The packaging must be kept intact and not be opened.
By express agreement the company SAVA shall not be held liable in the event of any failure to meet delivery period due to a total or partial strike of the postal services or carriers, and in case of loss of products by the postal services or carriers.
Art. 7 - Freedom of Information :
The company SAVA undertakes not to disclose personal information of the buyer collected during the ordering process. The company SAVA is the only entity that can retain and use such data.
In accordance with the Data Protection Act of January 6, 1978 as amended by the Act of August 6, 2004, you have the right to access, modify and delete information collected about you. Pour exercer ce droit, vous pouvez adresser un courrier à : SAVA SARL, 41 BD du Jardin Exotique, MC 98000 Monaco. To exercise this right, you can send a mail to: SAVA SARL, 41 BD du Jardin Exotique, MC 98000 Monaco.
Art. 8 - Liability :
The products offered comply with the European regulations in force. However, it is the responsibility of the Buyer to ensure locally that the goods that he orders and for which he seeks delivery are not subject to special regulations, in particular regarding import or use.
The images and text are not contractual. En conséquence, la société SAVA ne peut être tenue pour responsable dans le cas d'une erreur dans l'un de ces visuels ou l'un de ces textes. Accordingly, the company SAVA cannot be held responsible in the event of an error in one of these pictures or any of these texts.
The company SAVA cannot be held liable for breach of contract in the event of force majeure, disruption or total or partial strike of the postal services and/or communications, flood or fire.
The company SAVA disclaims all liability for damages resulting from fraudulent intrusion by a third party leading to changes in the information made available on the site, or causing the modification, theft or unauthorized use of information on the order or on the payment of the order.
Our team can answer your questions in French or English.
Our customer service can also be contacted by phone: +377 93 25 11 67 during opening hours (from 14:30 to 17:00) Monday to Friday.
Art. 9 - Intellectual Property :
The intellectual property rights and those of copyright over the documents incorporated in this site and all elements created for this site are the exclusive property of the company SAVA, which does not grant any right other than to consult the site for personal and private use.
Reproduction in whole or part of this site is strictly prohibited.
Art. 10 - Applicable law – Jurisdiction :
This contract is subject to the laws of Monaco.
Where any dispute relating to the formation, implementation and termination of contractual obligations between the parties cannot be settled by negotiation, the courts of the Principality of Monaco shall be competent.